Application for return
Please contact Monduo customer service to determine the best course of action and get a return address. Monduo does not issue refunds for products purchased through other entities such as distributors or retail partners. Defective units are within the scope of Monduo, please check your order upon receipt, if the item is defective, damaged or received the wrong item, please contact us immediately so that we can assess the problem and correct the error. A copy of the Monduo credit card or Paypal purchase receipt and a copy of the original Monduo invoice may be requested before Monduo customer service issues a return authorization. Encountered non-quality problems do not support returns, If you encounter connection problems, please contact customer service at any time. After the customer service assists in connecting the product, the quality problem determined by the product can be returned and exchanged. Returns with non-quality problems need to bear the return shipping fee.
We will submit your refund within 14 days of receiving your return, subject to the requirements of the Return Policy. You will then receive a confirmation email and the refund will be made to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and issue the refund after we submit it.
All return shipping needs to be paid by the customer in advance. All return shipping needs to be paid in advance by the customer. After the goods are returned, we will be inspected by special personnel. If it is a quality problem, we will return the shipping cost and refund the full amount. If it is not a quality problem, we will charge additional shipping costs. The shipping fee is about 40-70 US dollars, the exact amount depends on the specific country.
Please ensure that the product is intact and unopened. If it is not a quality problem that affects the second sale, no refund will be given. Monduo reserves the right to refuse any refund request if the product received is damaged or missing any accessories, materials or other original components. All returns will be subject to a restocking fee of $45 per item.
Customers shall be responsible for the shipping cost, any duty and tax that occur when requesting return service. All fees imposed during or after shipping are the responsibility of the customer(tariffs, taxes, etc.).