Frequently Asked Questions

Why is my Monduo not turning on?

For 14" and 16"

Connect your Monduo using the Short USB-C cable and the Long USB-C cable.

When using the HDMI cable, use the Power Only cable in conjunction with it.

Will the Monduo affect my laptop hinges?

The Monduo has an adjustable kickstand that will hold the weight of your Monduo

Will the Monduo work with my MacBook Air laptop?

Apple Macbook Air's will only connect one external display up to 6K resolution at 60Hz.

See more info:

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at

Take Me Back To The Products